FAQs

General Product Questions

What type of shirts do you print on?
We use Bella+Canvas and NextLevel blanks that are either poly or tri-blend for a soft, light feel.

How do your shirts fit? Are they true to size?
All of our shirts are true to size.

Do you offer size exchanges if something doesn’t fit?
All orders are subject to one free exchange or return. Just reach out to us, no questions asked, to begin the process.

Are your designs hand-drawn or digitally created?
All of our artwork is completely original and hand-drawn in-house.

Do you restock sold-out designs?
Most of our shirts are on a constant rotation or restocking unless the design is being retired.

Shipping & Ordering

How long will it take for my order to ship?
All orders ship within five days of ordering, generally. This is a small business, not Amazon, so we do our best, but there are times we get so many orders it takes a little longer.

Do you ship internationally?
We wish, but the world being what it is, the cost is too much to offer international shipping.

Can I track my order?
All orders should be followed up with an email containing tracking info when your order ships.

Can I change or cancel an order after it’s placed?
Always. Just reach out to let us know.

What happens if my package gets lost or arrives damaged?
Reach out, and we will make things right.

Returns & Exchanges

What is your return policy?
All orders are eligible for return after 30 days.

How do I start a return or exchange?
Email us with your order information and we will get you a new shirt with return shipping included.

Are sale items eligible for return?
Unless it is a final sale.

Miscellaneous

Who designs the artwork for Tugboat Jack?
All of our shirts are the artwork of Adam Johnson.

Do you offer wholesale or bulk ordering?
Check out our wholesale page for information.

How can I stay updated on new releases?
Follow us on Instagram.